(1) Consumers generally have a statutory right to withdraw from transactions made over a distance, a right which the seller must notify them of in accordance with the statutory pattern.
The right of withdrawal does not apply to consumers who, at time of contract conclusion, are Swiss citizens or to consumers with Switzerland as primary residence and shipping address. Swiss law does not stipulate a right of withdrawal regarding online purchases for Swiss consumers.
(2) For the purchase of vouchers applies in the case of revocation that as far as a purchased gift card has been opened or used and the contract for the purchase of the voucher is revoked, the consumer is obliged to value compensation. As far as a purchased goods are paid with a purchased voucher, the repayment of the purchase price is made by a voucher, unless expressively otherwise agreed. The buyer of the revoked gift card will be refunded the amount of the gift card. Withdrawal Policy Right to Withdraw from this Contract You have the right to withdraw from this Agreement within fourteen days of conclusion without the need for explanation. The cancellation period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, take possession of the goods.
To exercise your right of withdrawal, you must make a clear declaration detailing your decision to rescind this contract to:
Nada Dehni, Bluecherstraße 14, Berlin, Germany,
Phone: +49 (0) 176 637 986 49
(by sending a letter by post or a email to firstname.lastname@example.org ). You may use the attached example in the withdrawal form tab, but it is not compulsory. In order to observe the deadline for cancellation it is sufficient to send notification stating that you wish to exercise your right of cancellation before expiry of the cancellation period.
Consequences of withdrawal
(1) If you withdraw from this contract, we have to refund all payments we received from you, including shipment charges (except for additional costs arising when you choose a way of delivery different from the most cost-efficient standard delivery offered by us) immediately and at least within fourteen days from the day we received the notification of withdrawal from this contract at our premises. We shall use the same payment method that you used in the original transaction for this refund, unless we expressly agree otherwise with you; under no circumstances will you be charged fees for this refund. We may refuse to pay the refund until the goods have been returned to us, or until you have provided evidence that you have shipped the goods back, whichever comes first. You must ship back or deliver the goods to us immediately and in any event, no later than fourteen days from the date on which you notify us that you are withdrawing from this contract. The deadline is met if you send the goods within fourteen days. You only need to pay for any loss in value of the goods if a test of the state, characteristics, and functioning of the goods shows that the loss in value is due your unnecessary handling of them.
Press here for the Withdrawal Form.